Mashup culture is seriously a wonderful thing. Combining different media to create amazing things. Instead of logging into Wordpress, I simply utilize Posterous to mashup email and my blog. What was once simply an information silo, essentially one communication medium to communicate with another inbox, I can now simply post to my blog, twitter, plus more to document my online existence. It's a wonderful thing.
However, combining different media can sometimes freak out the old culture. Did you hear about this: Shepard Fairey is in trouble with the AP for using their photograph to create that iconic three-tone Obama image. Exuse me? What was that? Is the dying dog crying wolf? Sadly, this is still happening. Entrepreneurs create amazing things, and the tools to share these creations continue to be developed. Let innovation grow, than hinder it. The most accessibility to the product, the better value of its brand; isn't that the true essence of marketing? Building brand value is the money-maker. Utilize it.
What about Mozillas' Ubiquity? Mashup a ton of services (using their public API) to allow amazing things for email. No longer will you have to provide links in email; you can now essentially create a webpage within the email with full API functionality. That is mashup culture at its finest. It increases the value of experience using the APIs of these services, which makes me an active user of these many services, than I would have if I had to go to every single Website to access these services. I can now easily without much effort become a user to these services than before: making them 'sticky.'
This new culture is even in the realm of music. Have you heard of Jaydiohead? Jay-z and Radiohead mashed up to create an amazing remix album duet. It's amazing. Now I can share this album to the masses within my growing network, harnessed by Posterous' ability to automatically tweet to Twitter and post it on my blog with ease, automatically when I click 'send.' Spread the wealth of experiencing two great experiences in one.
This digital marketplace is no longer about the end product: music, tv shows, or even images. It's about the brand image built upon the platform that provides these services. After all, we as users can easily go to the next competitor. What makes us return to you? What makes me return to iTunes than Piratebay? It's not the products. It's the experience of being apart of the brand. What does that brand provide? Well, for iTunes I'm given email updates to season passes when an epsiode is released. I can share my opinion in writing reviews of to the shows I enjoy. I can synch my purchases across my Macbook and iPhone. I can download my iTunes' RSS and plug it into my lifestream plugin on the blog to show others what I've purchased, or if I left a review on a great tv show. I can immediately watch an episode while it's downloading. It's the experience; it's the value in use.
Hopefully companies will begin to understand this more and more. It's the value of the experience that the product creates, not the product. Why do you think customer service is so important? The experience of the customer makes them return. Why has this value chasm continued to grow in regards to products? Understanding the fundamental of value opens up a lot of doors to the benjamins.
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